wellness tenerife massage

Purchase Conditions Effective date: February 20th, 2023



The ownership of this website wellnesstenerife.com, (hereinafter Website) is held by: Alejandro Dutour, with NIF: 49515459R, and whose contact details are:

Address: C. Bolivia s/n, Hotel Ole Tropical Tenerife. 38660, Costa Adeje

Contact email: info@wellnesstenerife.com

This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website (wellnesstenerife.com) and the purchase or acquisition of products and/or services on it (Conditions).

For the purposes of these Conditions, it is understood that the activity that WELLNESS TENERIFE MASSAGE develops through the Website includes:

Massage therapy service and Beauty Treatments: Manicure, Pedicure and Facial Treatments.

In addition to reading these Conditions, before accessing, browsing and/or using this web page, the User must have read the Terms & Conditions and Privacy & Cookie Policy of WELLNESS TENERIFE MASSAGE. By using this Website or by making and/or requesting the purchase of a product and/or service on it, the User agrees to be bound by these Conditions and by all of the above. If you do not agree with all  the policies and conditions you should not use this Website.

Likewise, We inform that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those will be in force at the time the purchase of products and/or services is requested.

For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.


The access, navigation and use of the Website, confers the condition of user (user, Users), for which all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations. mandatory compliance as the case may be.

The User assumes his responsibility for the correct use of the Website. This responsibility will extend to:

Make use of this Website only to make legally valid inquiries and purchases or acquisitions.

Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be cancelled and the competent authorities would be informed.

Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Terms and Conditions).

The User declares to be over 18 years of age and have the legal capacity to make purchases through this Website.

The User may formalize, at his choice, with WELLNESS TENERIFE MASSAGE the purchase contract for the desired products and/or services in any of the languages in which these Conditions are available on this Website.


Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of wellnesstenerife.com, during which several products and/or services can be selected and added to the cart, basket or final purchase space and/or, where appropriate, receive a payment link via text message or email and, finally, click on the button: “BOOK NOW” and/or “PAY”.

Likewise, the User must fill in and/or verify the information that is requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified.

Next, the User will receive an email and/or text message confirming that WELLNESS TENERIFE MASSAGE has received their order or request to purchase and/or provide the service, that is, the order confirmation. And, where appropriate, you will also be informed by email and/or text message or when your purchase is being sent.
Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email and/or text message. 

The User acknowledges that he is aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where appropriate, its image on its page. of the Website, indicating, by way of example, but not exhaustive, and in each case: name, price, and/or duration of the services/products; and acknowledges that the completion of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.

The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be filed and kept in the computerized records of WELLNESS TENERIFE MASSAGE in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of people regarding the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights, and the rights that attend to Users in accordance with the privacy policy of this Website.


All purchase orders received by WELLNESS TENERIFE MASSAGE through the Website are subject to the availability of the services/products and/or that no circumstance or cause of force majeure (clause 9 of these Conditions) affects the provision of services. . If there are difficulties regarding the availability of the service/product, WELLNESS TENERIFE MASSAGE undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes unrealizable.


The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless by legal requirement, especially in relation to VAT, a different matter is indicated and applied.

In no case will the Website add additional costs to the price of a product or a service automatically, but only those that the User has voluntarily and freely selected and chosen.

Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation.

The accepted payment methods will be: Credit or debit card and/or payments by Bizum.
Likewise, the User may purchase a gift card issued by WELLNESS TENERIFE MASSAGE that may be used by the recipient of this card. The recipient of a gift card issued by WELLNESS TENERIFE MASSAGE may use this gift card in order to pay for the service/product for which it was issued, or, where appropriate, a service/product with a higher cost after payment of the difference in price of such service/product.
IN NO CASE may a gift card be used to pay for a lower cost service/product for which it was initially issued.

WELLNESS TENERIFE MASSAGE uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, WELLNESS TENERIFE MASSAGE will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the credit card User.In any case, by clicking on “BOOK NOW” and/or “PAY” the User confirms that the payment method used is of his own


If for any reason, attributable to WELLNESS TENERIFE MASSAGE could not comply with the provision of the service on the date of the reservation, it will contact the User to inform them of this circumstance and they may choose to continue with the purchase by establishing a new date of  reservation or cancel this reservation of the service with a full refund of the price paid.


The User is informed that in the event that he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting WELLNESS TENERIFE MASSAGE through the spaces of contact information enabled on the Website, and, where appropriate, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General Information).

In any case, the User, before clicking on “BOOK NOW” and/or “PAY”, has access to the space, cart, or basket where their purchase requests are recorded and can make changes.


Cancellations or modifications of the reservation must be made at least 24 hours in advance.

Cancellations within 24 hours prior to the reservation are non-refundable

Expiring date of gift vouchers: 3 months after purchase.

Gift Cards are non-refundable, and they cannot be returned.

No-shows will result in the cancellation of the gift card.


Unless otherwise provided by law, WELLNESS TENERIFE MASSAGE will not accept any responsibility for the following losses, regardless of their origin:

Any losses that were not attributable to any breach by WELLNESS TENERIFE MASSAGE

Business losses (including lost profits, income, contracts, anticipated savings, data or unnecessary expenses incurred); or any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products between both parties was formalized.

Likewise, WELLNESS TENERIFE MASSAGE also limits its responsibility in terms of the following cases:

WELLNESS TENERIFE MASSAGE applies all the measures related to providing a faithful visualization of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others problems of this nature, technical failures that prevent the normal operation of the service on the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. WELLNESS TENERIFE MASSAGE puts all the means at its disposal in order to carry out the purchase and payment process, however it is exempt from responsibility for causes that are not attributable to it.

In general, WELLNESS TENERIFE MASSAGE will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, by way of example but not exhaustive:

Strikes, lockouts or other industrial action.Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not), or threat or preparations for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private. Inability to use public or private telecommunication systems.

Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and WELLNESS TENERIFE MASSAGE will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. WELLNESS TENERIFE MASSAGE will put all reasonable means to find a solution in order to fulfill its obligations despite the force majeure.


By using this Website, the User accepts that communications with WELLNESS TENERIFE MASSAGE are electronic or by text message (email, WhatsApp).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that WELLNESS TENERIFE MASSAGE sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

The User can send notifications and/or communicate with WELLNESS TENERIFE MASSAGE through the contact details provided in these Conditions and, where appropriate, through the contact spaces on the Website.

Likewise, unless otherwise stipulated, WELLNESS TENERIFE MASSAGE may contact and/or notify the User by email.


No waiver by WELLNESS TENERIFE MASSAGE of a specific legal right or action or the lack of requirement by WELLNESS TENERIFE MASSAGE for strict compliance by the User with any of its obligations will mean, nor a waiver of other rights or actions derived from a contract or from the Conditions, nor will it exonerate the User from compliance with their obligations.

No waiver by WELLNESS TENERIFE MASSAGE to any of these Conditions or to the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to the User in writing..


If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.


These Conditions and any document to which express reference is made in this constitute the entire existing agreement between the User and WELLNESS TENERIFE MASSAGE in relation to the object of sale and replace any other previous agreement or promise agreed verbally or in writing by both parties. .

The User and WELLNESS TENERIFE MASSAGE acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.


The information or data of a personal nature that the User provides to WELLNESS TENERIFE MASSAGE in the course of a transaction on the Website, will be treated in accordance with the provisions of the Privacy Policy or data protection (contained in the Privacy Policy and Cookies). By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information or data provided is true.


The access, navigation and/or use of this Website and the purchase of services/products through it will be governed by Spanish legislation.

Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between WELLNESS TENERIFE MASSAGE and the User, will be submitted to the exclusive jurisdiction of the Spanish courts and tribunals.


The User can send WELLNESS TENERIFE MASSAGE their complaints, claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions (General Information).

In addition, WELLNESS TENERIFE MASSAGE has official complaint forms available to consumers and users, which they can request from WELLNESS TENERIFE MASSAGE at any time.
This document of General Purchase Conditions has been created using the online general conditions of sale template generator on 02/20/2023.